Privacy Policy

Martin's Junk Hauling & Recycling ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, communicate with us, request services, or otherwise interact with us online or offline.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

A. Information You Voluntarily Provide

We may collect information you voluntarily provide, including:

• Name, email address, telephone number, and mobile number
• Mailing address and service address
• Billing information
• Photos, videos, documents, or files
• Information submitted through forms, quote requests, scheduling tools, surveys, chat features, reviews, or communications
• Any other information you choose to provide

Please do not submit sensitive personal information unless specifically requested and reasonably necessary for service-related purposes.

B. Automatically Collected Information

We and our service providers may automatically collect:

• IP address, browser type and version, device identifiers, and device type
• Operating system and internet service provider
• Approximate geolocation information
• Referring and exit pages, website activity, clickstream data, and session information
• Analytics and diagnostic data, advertising identifiers, and cookie identifiers
• Date and time of access

C. Cookies, Pixels, and Tracking Technologies

We and our third-party service providers may use cookies, pixels, web beacons, scripts, tags, session replay technologies, analytics tools, and advertising and remarketing technologies. These technologies may be used to operate and secure the website, analyze user behavior, personalize user experiences, measure advertising performance, and detect fraud and abuse.

We may use session replay and analytics technologies, including Microsoft Clarity, to better understand website usage. Third-party providers may include Google, Meta, Microsoft, CallRail, and others.

Certain third-party technologies used on our website may collect information regarding user activity over time and across different websites, devices, applications, and services for advertising, analytics, attribution, and marketing optimization purposes. We may use dynamic phone number insertion (“DNI”) and call tracking technologies provided by third-party vendors such as CallRail. These technologies may display different phone numbers to visitors based on advertising source, referral source, campaign attribution, geographic region, or website activity in order to measure marketing performance, analyze website effectiveness, and improve customer service. These technologies may use cookies, session identifiers, or similar tracking technologies to associate website activity with phone calls.

Your browser settings may permit you to disable certain cookies; however, portions of the website may not function properly as a result.

2. Call Recording, Chat, SMS, and Communications

Telephone calls and related website interactions may be tracked, attributed, recorded, monitored, transcribed, analyzed, stored, and processed by us and our third-party service providers, including call tracking and analytics providers such as CallRail, for purposes including customer service, quality assurance, training, marketing attribution, analytics, lead management, and AI-assisted processing.

By communicating with us, you consent to such monitoring, recording, and processing to the extent permitted by applicable law. Message and data rates may apply to SMS communications. You may opt out of promotional SMS messages at any time by replying "STOP."

3. Artificial Intelligence and Automated Processing

We may use artificial intelligence, machine learning systems, or automated technologies to support operations, communications, analytics, advertising, customer service, and website functionality. These technologies may process information submitted through website forms, chat tools, SMS communications, phone systems, and emails.

We do not use AI systems to make solely automated decisions producing legal or similarly significant effects without meaningful human involvement.

4. How We Use Information

We may use information for purposes including: providing services, scheduling appointments, processing transactions, responding to inquiries, customer support, website administration, advertising and marketing, analytics and reporting, fraud prevention, security monitoring, operational improvement, legal compliance, and enforcing agreements and policies.

5. How We Disclose Information

We may disclose information to affiliates, service providers, contractors, advertising and analytics partners, CRM and communication vendors, AI technology providers, hosting and IT providers, payment processors, professional advisors, legal or regulatory authorities, and successors in mergers, acquisitions, or business transfers.

We do not sell personal information for monetary compensation. However, certain uses of advertising, analytics, cookies, pixels, and tracking technologies may constitute "sharing" or "selling" under applicable privacy laws.

6. Cookie Choices and Consent

Depending on your jurisdiction, you may have the ability to manage cookies and tracking technologies through browser settings, cookie preference tools, consent banners, or third-party opt-out tools. Disabling certain technologies may affect website functionality.

7. Data Retention

We retain information as reasonably necessary for operational, contractual, legal, security, dispute resolution, and business purposes. Retention periods may vary depending on the type of information and applicable legal obligations.

8. Data Security

We implement commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect information. However, no method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links or integrations with third-party websites, tools, widgets, or services. We are not responsible for the privacy, content, security, or practices of third parties. Interactions with third-party services are governed by those third parties' own terms and policies.

10. Accessibility Statement

We are committed to improving website accessibility and usability for all individuals, including individuals with disabilities. If you experience difficulty accessing any portion of the website, please contact us using the information below.

11. Children's Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may take steps to delete it.

12. Do Not Track Signals

Some browsers may transmit "Do Not Track" signals. Because no universal standard exists, our website may not respond to such signals.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting unless otherwise indicated. Continued use of the website constitutes acceptance of the updated policy.

14. Contact Information